Terms of sale
The following English translation of the “Conditions Générales de Vente et d'Utilisation Reify SAS” is provided for information purposes only. In case of a discrepancy, the French version will prevail. Under no circumstances will either party claim a binding obligation by reference to this English translation.
UPDATED ON SEPTEMBER 8, 2025
These General Terms and Conditions of Sale (hereinafter the “General Conditions”) represent the sole basis of the commercial relationship between the Parties. Their purpose is to define the conditions under which the company REIFY, a simplified joint-stock company with a share capital of €5,000, registered with the Bobigny Trade and Companies Register under number 980458541, having its registered office at 145 rue de Noisy-le-Sec, 93260 Les Lilas, France, (hereinafter “Reify”) provides the customer (hereinafter the “Customer”) with the products as described in Article 3 below (hereinafter the “Products”).
Reify and the Customer are hereinafter referred to together as the “Parties” and individually as a “Party”.
1. LEGAL NOTICE
www.reifynutrition.com (hereinafter the “Website”) is published by:
REIFY a simplified joint-stock company with a share capital of €5,000, registered with the Bobigny Trade and Companies Register under number 980458541, having its registered office at 145 rue de Noisy-le-Sec, 93260 Les Lilas, France.
Website host: Shopify Inc, 151 O’Connor Street, Ground floor, Ottawa, ON, K2P 2L8, Canada, 1-613-241-2828, support@shopify.com
2.SCOPE OF APPLICATION
The purpose of the General Conditions is to inform the Customer of the terms of online ordering, delivery, and return conditions for ordered Products.
The General Conditions apply, without restriction or reservation, to all Products offered to Customers by Reify on the Website, regardless of the clauses that may appear in any other document.
Any order for Products implies, on the part of the Customer, full adherence to and unreserved and unrestricted acceptance of these General Conditions.
The General Conditions are made available to Customers on the Website where they can be directly consulted and can also be communicated to them upon simple request by any means.
The Customer declares and acknowledges having received all the necessary and useful information to enable them to make a commitment with full knowledge of the facts. The information appearing on Reify's documentation is provided for informational purposes and may be revised at any time. Reify has the right to make any modifications it deems useful - it being specified that the General Conditions are those in force on the day of the order.
The Customer declares that they have read these General Conditions and have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure. The validation of the order for the Products by the Customer constitutes unreserved and unrestricted acceptance of these General Conditions.
3.CUSTOMER ACCOUNT
3.1 Creation of the Customer Account
The Customer can create a customer account (hereinafter the “Customer Account”) before or simultaneously with the purchase of Products online on the Website. The creation of a Customer Account is not mandatory to order a Product. The Customer Account is a personal space made available to the Customer and protected by secure access.
The creation of the Customer Account is free and does not in any way oblige the Customer to purchase a Product.
The Customer Account is created by the Customer by entering the requested information, including their email address and a password.
The username and password chosen by the Customer at the time of creating their account are their own, confidential, and personal. The Customer undertakes to keep their username and password secret and not to disclose them in any form whatsoever. The retention, use, and transmission of their username and password are their sole responsibility. It is recalled that this information is Personal Data as defined in the Privacy Policy. In the event of suspicion of non-compliant use of their Customer Account, the Customer undertakes to immediately notify Reify, in order to change their password.
In any event, any order placed from a Customer Account will be deemed to have been placed by the Customer in whose name the Customer Account is referenced.
The Customer agrees to provide complete, accurate, and current information. They also agree not to impersonate a third party or to hide or modify their age.
3.2 Features of the Customer Account
The Customer Account allows the Customer to:
- access and modify their saved payment methods;
- access information about past and/or current orders;
- access and modify their personal information;
- contact Reify;
- download and print their payment receipts and the details of their orders.
The Customer Account is accessible from any computer connected to the internet, from the Website.
4.PRODUCT ORDERING PROCESS
To order one or more Product(s), the Customer must add said Products available on the Website to their virtual basket (hereinafter the “Basket”). If they have not previously created one, the Customer can create their Customer Account under the conditions defined in Article 3 above.
It is possible to place an order for Product(s) without creating a Customer Account. In this case, the Customer will have to enter the following information:
Name(s) and surname(s);
Email address;
Delivery address;
Billing address;
Payment information, as specified in Article 6.2 below.
The Customer must, in any event, check the Product(s) in their Basket. In the event of an error on the Product(s), the Customer has the option to modify the Basket and return to the previous pages of the Website to modify their order.
In the event of prolonged inactivity of the Customer on the Website, the availability of the selected Products and placed in the Basket is not guaranteed. The Customer will then have to start their selection again, subject to the availability of the Products.
The Customer must then choose one of the payment methods offered by the Website.
The Customer must finally follow the instructions communicated by the payment server to proceed with the payment and validation of their order.
The Customer's order becomes firm and irrevocable by clicking on the “Pay now” button or any other similar button. From this moment, the Customer will no longer be able to modify their order and/or the information provided.
5.ORDER CONFIRMATION AND TRACKING
The sale of the Product(s) becomes final from the collection of the full payment of the price of said order by Reify, and the sending by the latter of the order confirmation to the Customer by email to the address provided by the Customer.
All information provided by the Customer at the time of placing the order and the confirmation by Reify of the registration of said order will serve as proof of the transaction.
Reify undertakes to systematically confirm each Customer's order by sending an email.
Reify also undertakes to notify the Customer that the order has been shipped, including that the package has left the warehouse.
The Customer undertakes to verify the accuracy of the order and to immediately report any error or omission to Reify.
The Customer is responsible for any error on their part in providing an incorrect and/or incomplete email address.
6.FINANCIAL CONDITIONS
6.1 Price
The prices indicated are firm and non-revisable during their validity period, the Parties expressly waiving the right to invoke the provisions of Article 1195 of the French Civil Code.
Depending on the country from which the Customer accesses the Website, the prices displayed on the Website are expressed in the currency of said country, all taxes included.
Only prices indicated in euros are fixed. All other prices are automatically converted into the chosen currency by the system, based on the euro exchange rate on the date of the order.
All transport, delivery, order processing costs (postage, packaging, parcel preparation, optional services subscribed to by the Customer) and other costs, interest and commissions are indicated in the order summary and are established according to the location and delivery method selected by the Customer and are the exclusive responsibility of the Customer. Any additional costs related to a specific request from the Customer after the order will be the exclusive responsibility of the Customer and will be subject to additional invoicing.
Reify reserves the right to modify the prices of the Products presented on the Website at any time.
In any event, the Products will be invoiced to the Customer on the basis of the price displayed in force at the time of order validation.
In accordance with the provisions of the French General Tax Code, Reify applies the VAT rate in force to all orders placed on the Website regardless of their destination.
6.2 Payment methods
The order is payable immediately by credit card and PayPal, online only.
The payment for the order is upfront, the Customer will not have the possibility of paying in installments.
The Customer guarantees that they are the holder of the payment card used to pay for the order, and that the first and last names on the card or on the payment method are indeed their own.
In case of payment by credit card, the Customer will be asked to enter the payment card number, its expiration date and the visual cryptogram of the payment card used.
In the event that, for any reason whatsoever, the debit of the sums owed by the Customer for their order is impossible, the order will be immediately cancelled and Reify's liability cannot be engaged in any way.
7.DELIVERY, RETURNS AND DELAYS
7.1 Delivery Area
The Products presented on the Website are offered for sale for the following territories: Metropolitan France.
Customs duties, local taxes, import duties or state taxes may be due and will be the exclusive responsibility of the Customer.
7.2 Delivery
The Products are shipped upon receipt of the full payment of the price and are delivered to the delivery address indicated by the Customer at the time of their order.
Reify's liability cannot be engaged in any way if the indicated delivery address is outside the delivery area indicated in Article 7.1 and/or if the delivery address indicated by the Customer is incorrect or incomplete.
Reify releases itself from its responsibility upon handing over the package to the Customer.
7.3 Delivery times
The delivery times on the Website are given for informational purposes and are established in consideration of the availability of the Products and the delivery times applied by Reify's partners.
In case of a delivery delay, the Customer must inform Reify as soon as possible by email or via the Contact tab of the Website, indicating in particular their full identity and the order number.
Delivery delays, as long as they remain reasonable, cannot give rise to any right to cancel the sale, refuse the order or claim damages. In case of a delay of more than twenty (20) days, the Customer will nevertheless be entitled to request the cancellation of the sale, and the deposits already paid will be refunded by Reify.
7.4 Returns
Upon receipt of the order, the Customer is required to check the conformity, number and condition of the ordered Products. In the event of a defect or shortcomings, the Customer must send their complaint to Reify, by email to contact@reifynutrition.com, within 3 working days from the date of delivery.
Reify will confirm, if applicable, the return request and will send the Customer a return slip to be attached to the shipment of the returned Products. The Customer must return the Products within fifteen (15) working days from the date of communication of the return slip, at their expense.
In the event that Reify's liability is established, Reify undertakes to reimburse the Customer for the return costs. This reimbursement will be made simultaneously with the reimbursement of the returned Products, if applicable.
The Customer will receive the reimbursement for the returned Products within twenty (20) working days from the receipt of the returned order by Reify.
If the Customer fails to comply with the above procedure within the indicated deadlines, the Customer will be presumed to have accepted the complete, compliant and in good condition order, and to have waived any action against Reify and/or the carrier.
8.PRODUCT UNAVAILABILITY
8.1 Before the order
In the event of partial or total unavailability of one or more Product(s) on the Website, the mention “Unavailable” or any similar mention will be indicated in the Product description and the Customer will not be able to add it to their Basket.
8.2 After the order
In the event of partial or total unavailability of one or more Product(s) after the validation of their order by the Customer, they will be informed by email to the email address they provided at the time of the order, either (i) of the partial delivery of their order, or (ii) of the cancellation of their order.
The Customer will be refunded the price of the unavailable ordered Product within twenty (20) working days from their request.
9.SPECIAL OFFERS
Reify reserves the right to offer Products for sale that are subject to promotional offers. The original prices and the promotional prices will be displayed showing the percentage (%) of reduction applied to the original price.
These Products are sold under the same payment, delivery and refund conditions as non-promotional Products.
10.RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.121-21 of the French Consumer Code, the Customer has a period of fourteen (14) days to exercise their right of withdrawal from a distance contract, free of charge and without having to provide any particular reasons.
This period begins to run from the day of delivery of the order to the Customer.
The Customer exercises their right of withdrawal before the expiration of the aforementioned withdrawal period, without having to give reasons for their decision, or to bear any costs by contacting Reify via the “Contact” tab of the Website.
In their request, the Customer must indicate the order number and the reference of the Products for which they wish to exercise their right of withdrawal, the reference to this article, their identity and their contact details (name, first name, telephone number, postal and/or email address).
In the event of exercising the right of withdrawal, the Customer must return the Products concerned, still sealed and in the condition in which they were delivered to them, to Reify, at the latest fourteen (14) days from the date of communication to Reify of the exercise of their right of withdrawal. It is advisable to attach the proof of payment for said Products to the returned Products. The return costs are the responsibility of the Customer.
The Products concerned must be returned to the postal address communicated by the Company.
Once the Products are returned, Reify will proceed with the reimbursement for said Products within fourteen (14) working days from the receipt of the returned Products, using the same payment method as the one used by the Customer at the time of their order, unless the latter agrees otherwise.
11.LEGAL GUARANTEES
11.1 Principle
The implementation of the legal guarantees by the Customer who does not have the status of a professional with Reify does not incur any costs for the Customer.
The Customer who wishes a refund under the conditions defined below will be refunded by Reify within fourteen (14) working days from the return of the non-compliant Product.
11.2 Hidden defects warranty
In accordance with the provisions of Articles 1641 and following of the French Civil Code, the implementation of the hidden defects warranty only covers hidden defects of the Product purchased by the Customer, which would prevent its normal use or affect it to such an extent that the Customer would not have purchased it.
The Customer cannot claim the benefit of the hidden defects warranty for apparent defects that they were able to notice at the time of the Product purchase.
The Customer has a period of two (2) years from the discovery of the hidden defect to take action against Reify.
It is up to the Customer to provide proof by any means of the existence of the hidden defect and to present all the necessary supporting documents for their request.
The Customer who wishes to implement the hidden defects warranty can alternatively:
keep the Product and ask Reify for a partial refund of the price;
return the Product to Reify and request a full refund of the price as well as the costs incurred by the sale.
11.3 Legal conformity warranty
The conditions of the legal conformity warranty are provided in the appendix hereto.
12. INTELLECTUAL PROPERTY
The Products are protected by intellectual property rights.
The provision of the Website does not in any way constitute a transfer of the intellectual property rights of the Website and any of its elements, nor of the associated documentation, which remain the exclusive property of Reify.
The entire Website, including its structure, graphics, object or source codes as well as the content (in particular text, videos, graphics, images, photographs, logos, button icons, software, audio and other files, databases) is the property of Reify, or their respective owners and is protected by intellectual property, in particular by copyright and trademark law.
The Website may not be used for commercial purposes, except with the express written and prior authorization of Reify. Unauthorized framing or linking to any of the services is prohibited. Commercial advertisements and other forms of solicitation may be removed from the Customer's content without notice and may result in the termination of the Customer Account.
Reify reserves all rights to the Website that are not expressly granted to the Customer under these terms. Consequently, the Customer is prohibited from using the Website for purposes other than those referred to in these General Conditions, in the absence of Reify's prior express agreement.
Any dissemination, reproduction, representation or publication is not authorized outside of strictly personal use and on the condition of acknowledging, by all possible means of identification and whatever the medium of dissemination, reproduction, representation and/or publication, the property right of Reify and/or its partners.
Subject to compliance with these terms, Reify authorizes the Customer to access and use the Website exclusively for personal purposes.
The license thus granted to the Customer is strictly personal, non-exclusive, limited and revocable in case of non-compliance with these terms. Reify particularly draws the Customer's attention to the fact that no transfer of intellectual property rights can be included in their use of the Website.
This is a limited, non-exclusive, non-transferable and non-sublicensable license allowing the Customer to download and install a copy of the Website on a mobile device or computer in their possession or under their control.
Except for the exceptions specified below, it is strictly forbidden to perform or assist a third party in performing all or part of the following actions: (i) copy, store, reproduce, transmit, modify, alter, disassemble, imitate, decompile or disassemble the Website, including its Products and its content in any way, or create derivative works from them; (ii) use all or part of the Website, the Products or their content to create a tool or software that can be used to create software applications of any kind; (iii) make all or part of the Website, the Products or their content available to the public in any way whatsoever (transfer, rental, loan, distribution, reproduction, etc.), free of charge or for a fee; (iv) alter all or part of the Website, the Products or their content or circumvent any technology used by Reify or its licensors to protect all content accessible by the Website, the Products; (v) circumvent the security measures of the Website, the Products, and access an unauthorized part or feature of the Website, the Products; (vi) use the Website, the Products in a manner that violates this license agreement.
Any failure to comply with the foregoing may engage the Customer's liability, without prejudice to Reify's right to unilaterally terminate the Customer's Customer Account.
14.OWNERSHIP AND RISKS
14.1 Reservation of ownership
By way of derogation from the provisions of Article 1583 of the French Civil Code, it is expressly agreed with the Customer that the transfer of ownership of the delivered Products is suspended until full and effective payment of the price in principal, interest, taxes and all ancillary costs.
In the absence of payment of the price on the agreed due date, Reify expressly reserves the right to consider the sale cancelled and to claim the said Products after a formal notice by registered letter or bailiff's summons has remained without effect within thirty (30) days of their presentation.
As long as the Products do not belong to the Customer, they are prohibited from disposing of them, in particular from pledging, exchanging, or transferring them as security.
Notwithstanding the fact that the Customer will only have ownership of the Products from the effective payment, the transfer of the risks of the Products to the Customer will take place under the conditions provided for below. The Customer therefore undertakes to take all care in the custody and preservation of said goods.
All costs incurred by Reify relating to the recovery of the Products subject to reservation of ownership or their price will be the exclusive responsibility of the Customer.
14.2 Risks
The Products will be at the Customer's expense, risks and perils from their delivery to the carrier or their collection by the Customer.
15.FORCE MAJEURE
The Parties cannot be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the French Civil Code. The Party noting the event must immediately inform the other Party of its inability to perform its service and justify it to the latter.
Reify cannot be held liable to the Customer for any lack of performance, unavailability or failure of the services, or for any failure or delay on its part to comply with these conditions, in the event that this lack of performance, unavailability or failure is due to a cause beyond its reasonable control.
Reify declines all responsibility in the event of unavailability of Products due to cases of force majeure, total or partial disruption, strike in particular of postal services, means of transport and/or communication.
16.REIFY'S LIABILITY
It is up to the Customer to prove any possible non-conformity, as provided for in Article 12.3 above.
Reify cannot be held liable in the event of non-compliance with legislation outside the territory indicated herein where the Products would be used.
Reify reserves the right to modify the information contained on the Website at any time and without notice.
Reify undertakes to describe the Products sold on the Website in the most complete and precise manner and to ensure the updating of this information in the best possible conditions. However, Reify cannot guarantee the accuracy and completeness of this information.
Consequently, Reify declines all responsibility for:
- any damage resulting from a fraudulent intrusion by a third party having caused a modification of the information provided; any imprecision, inaccuracy, omission relating to information on the Website;
- any direct or indirect damage, whatever the causes, origins, nature or consequence, caused by anyone's access to the Website or the impossibility of accessing it, the use of the Website and/or credit given to any information coming directly or indirectly from the latter.
Reify guarantees to the Customer that the Products offered for sale on the Website do not, to its knowledge, violate any third party intellectual property rights. In all cases, it will be up to the Customer to notify Reify, as soon as possible, of any action and/or any formal notice they have received as a result of the use of the Products.
Subject to the application of public policy provisions preventing any limitation of the Company's liability, if the Company's liability were to be engaged, it would be limited under the conditions defined below:
Reify's liability can only be engaged in case of proven fault or negligence and is limited to direct damages, excluding any indirect damage, of any nature whatsoever.
Under no circumstances will Reify be required to compensate for immaterial damages consecutive or not to a material damage such as, in particular, financial losses, including general expenses, loss of profit, business, contracts, income, customers and production as well as any damage related to the harm to the Customer's image.
Reify's liability cannot be sought for damages resulting from errors originating from documents or information provided by the Customer.
The damages that Reify may be required to pay to the Customer are subject to the recognition of Reify's liability as a result of a final court decision. In any event, the damages that may be due by Reify are limited to the price of the Product(s).
This limitation of liability clause is expressly accepted by both Parties.
17.PERSONAL DATA
For any information relating to the processing of the Customer's personal data by Reify, the Customer is invited to consult the Privacy Policy accessible on the Website.
18.LITIGATION AND APPLICABLE LAW
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Reify adheres to the e-commerce Mediator Service competent in its sector of activity, it being specified that the list of referenced consumer mediators is at the following link: The consumer mediators | economie.gouv.fr
Online Dispute Resolution Platform: in accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union.
This platform is accessible at the following link: https://consumer-redress.ec.europa.eu/index_fr
By express agreement between the Parties, these General Conditions and the Product purchase operations resulting therefrom are governed by French law. They are written in the French language.
The Parties acknowledge that they are the authors of all written exchanges between the Parties and that these writings may be used as evidence by the other Party.
In the event that they are translated into one or more languages, only the French text will be authentic in case of a dispute and any translation will refer to the original French version.
19.CUSTOMER ACCEPTANCE
These General Conditions are expressly approved and accepted without reservation or restriction by the Customer, who declares and acknowledges having a perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, their own general terms of purchase, which will be unenforceable against Reify, even if Reify had knowledge of them.